On this page13 sections
Plain-language summary
Under GDPR, when one party (the controller) decides what to do with personal data and another (the processor) actually handles it, they sign a DPA. You're the controller; HWCharts is the processor. This DPA says: we'll only process personal data on your instructions, we'll keep it secure, we'll help you respond to data-subject requests, and we'll tell you fast if anything goes wrong. The Standard Contractual Clauses are attached for international transfers.
1. Definitions
Capitalized terms have the meanings given in the GDPR (Regulation (EU) 2016/679). "Customer Data" means personal data Customer uploads to the Service.
2. Roles
Customer is the Controller. HWCharts is the Processor. To the extent Customer's customers (e.g. patients, study participants) are data subjects, Customer remains the Controller of their data.
3. Scope and purpose
We process Customer Data only as documented in this DPA, the underlying Service Agreement, or as required by law. We will inform Customer if we believe an instruction violates the GDPR.
4. Security
We implement technical and organizational measures appropriate to the risk, including the controls described on our security page: encryption of sensitive fields when stored, HTTPS in transit, role-based access, hospital-by-hospital separation, and a record of who opened patient records.
5. Subprocessors
Customer authorizes the subprocessors on the list we give Customer on request. We will give Customer at least 30 days' notice before adding or replacing a subprocessor; Customer may object on reasonable grounds.
6. Data subject rights
We will assist Customer in responding to data subject requests (access, rectification, erasure, portability, restriction, objection) within applicable timeframes.
7. Breach notification
We will notify Customer without undue delay, and in any event within 24 hours, after becoming aware of a Personal Data Breach affecting Customer Data, with the information required to meet GDPR Art. 33.
8. International transfers
Where Customer Data is transferred outside the EEA, we rely on the Standard Contractual Clauses (Module 2: Controller-to-Processor) approved by Commission Decision 2021/914, which are incorporated by reference into this DPA.
9. Audits
Customer may audit our processing of Customer Data once per year, on reasonable notice, during business hours, subject to confidentiality. We have not yet completed an independent audit such as SOC 2 or ISO 27001, so we answer written security questionnaires in the meantime.
10. Return or deletion
On termination, we will return or delete Customer Data within 60 days, except as required by law to retain.
Annex I — Subject matter, duration, nature, and purpose
Hosting, processing, and securing personal data on behalf of Customer in connection with delivery of theHWCharts platform, for the duration of the Service Agreement.
Annex II — Technical and organizational measures
The measures in place today are described on our security page, together with what we do not do yet. Ask us for more detail.